Return & Refund Policy

At Tannaro, we are committed to providing a seamless shopping experience. Products are eligible for return or exchange if they are received in a damaged or defective condition, or if there is any discrepancy, such as missing items, incorrect products, or extra items. Please review our policy below.

Return Policy

1. Inspection Upon Delivery

Please inspect your parcel carefully in the presence of the delivery person at the time of delivery.

2. Damaged or Incorrect Products

If you receive a damaged, defective, incorrect, or extra product, please return it immediately to the delivery person.

3. Customer Support Assistance

Once the product is returned, our customer support team will promptly review the issue and arrange the correct product or an appropriate solution.

4. Complete Product Sets

Products sold as a set, combo, or bundle must be returned with all included items and accessories.

5. Immediate Reporting Requirement

Any issue regarding the product must be reported while the delivery person is present. Once the delivery has been accepted without complaint, return or exchange requests may not be accepted.

6. Non-Returnable Items

Products purchased during promotional sales, clearance sales, or special discounts are non-returnable and non-refundable unless they are defective, damaged, or incorrect.

7. Ineligible Returns

Returns will not be accepted for:

• Used products

• Products with broken seals

• Switched or replaced products

• Products damaged by misuse

• Products returned without original packaging

8. Wrong Product Ordered by Customer

If you ordered the wrong product, you may request an exchange by paying the applicable shipping charges. The product must be unused and in its original condition. The exchange will be processed after inspection of the returned item.

9. Processing Time

Once all return conditions are met, exchanges or replacements will be processed within 5 to 7 working days.

Refund Policy

1. Out-of-Stock Products

If you have made an advance payment and the product becomes unavailable or out of stock, you are eligible for a full refund.

2. Replacement Unavailable

If a replacement product is unavailable, you may request a refund.

3. Refund Request Timeline

Refund requests must be submitted within 48 hours of receiving the product.

4. Product Condition

Returned products must be in their original, unused, sealed, and intact condition to qualify for a refund.

5. Refund Processing Time

Approved refunds will be processed within 5 to 7 working days through mobile banking, bank transfer, or other available payment methods.

6. Damaged or Defective Products

If you receive a damaged or defective product, please notify the delivery person immediately and contact our customer support team for assistance.

Contact Information

✉ Email: tannaro.contact@gmail.com
📞 Phone: +880 1610-036068
💬 WhatsApp: +880 1610-036068
📍 Location: Middle Badda, Dhaka, Bangladesh
⏰ Business Hours: 09:00 AM to 09:00 PM